Chapter: Circulation
Policy Number: 2.02
Original Effective Date: 5/16
Revision History: 12/16/20, 6/16/21 , 3/20/24
Library Card Usage
A patron’s own Library card in physical format or via the Library’s app should be presented each time materials are borrowed. If a patron does not have their card, the Library will make an exception up to three times per rolling year if valid photo ID is shown. Children (under 18 years of age) may provide their name, address, phone number and date of birth in lieu of a photo ID. After the third exception, a patron will need to locate their card or purchase a replacement card.
Change of Contact Information
It is the patron’s responsibility to inform the Library when their contact information (mailing address, telephone number, mobile phone carrier, or email address) changes so they may be contacted regarding information about their Library account. A patron who does not receive a Library notice because they have not notified the Library of the change will still be held responsible for any resulting fines or fees.
Lost or Stolen Cards
Patrons must notify the library immediately if their card is lost or stolen or if they suspect unauthorized use of the card. Upon notification, the card will be suspended.
If the cardholder or cardholder’s legal guardian notifies the Library before the Library sends the first overdue notice or within 7 days of the first notice, all fees and fines for unauthorized checkouts will be waived.
If the Library is not notified within 7 days of the Library’s first overdue notice, the cardholder or cardholder’s legal guardian is responsible for all fines and/or fees.
Expired Cards
To ensure the accuracy and integrity of the database, Library cards expire every 18 months. A valid photo ID and physical or digital proof of current residence dated within the last three months is required to update the card.
Patron accounts will be removed from the database pursuant to the following guidelines:
- 3 years after expiration, inactive patron accounts with no outstanding charges other than overdue fees are deleted.
- 5 years after expiration, inactive patron accounts that have unpaid replacement charges on them but have not been sent to materials recovery will be deleted.
- 7 years after date of referral to materials recovery, inactive patron accounts are deleted.
Patrons must reapply for a card if their previous card was removed from the database. A valid photo ID and proof of current residence dated within the last three months is required.
Picking Up Holds for Others
Patrons picking up holds for another person must present the physical card or card via the Library app of the patron who has materials on hold.
Exclusions
Violating certain policies and procedures may result in individuals being denied service. Examples of violations of policies and procedures include but are not limited to: destruction of Library property, returning Library materials in a condition that is unsuitable for return to the collection (i.e. bedbugs, excessive smoke smell or burns), or behavior that is harmful to the library patrons, staff, collections, et cetera. The Library reserves the right to require documentation before reinstating circulation privileges (i.e. proof of extermination services).