Curbside Pickups are by appointment only.
Please email us at mfcirc@menomoneefalls.gov or call the Circulation staff 262-532-8901 to request a curbside pickup.
- Place items on hold
You can place a hold three ways:
- Place the hold yourself within our catalog.
- Email mfpl@menomoneefalls.gov with your name, library card number, and the title, author, and format (e.g., Large Print, Playaway, etc.) of the items you want to be held.
- Call 262-532-8920 to place the request with a staff member.
- Schedule your curbside pickup appointment
- Do not schedule your curbside pickup appointment until your hold is ready to pick up! Confirm your hold is ready – it will have a status of “held” and you will receive a notification it is ready for pickup.
- Email mfcirc@menomoneefalls.gov or call Circulation staff at 262-532-8901 to request a curbside pickup.
- Pick up your items
- Arrive at the Library at the scheduled pickup time. Don’t forget to bring your library card!
- Call the Circulation staff to let them know you have arrived – 262-532-8901
- Meet staff at the front door and show your library card.
- Your items will be in a bag and handed to you.
FAQ
Can I be notified of when my hold is ready to pick up?
Yes! You will be notified by email, text, or phone depending on your preferences. Call Circulation staff to verify or change your notification preference – 262-532-8901.
When are my items due?
Standard loan periods apply, which means most items can be kept for three weeks. A checkout receipt with the due dates will be included with your items.
How long will you hold my items?
We will hold items for 7 days.
What if I can’t make my pickup appointment?
Contact the library as soon as possible to schedule another appointment or to cancel your holds.
How do I get my items?
When you arrive at the Library, call staff to let them know you have arrived. They will meet you at the front door, match your library card barcode to the bag, and if everything matches, hand over your items.
Can I pick up a hold for someone else?
You may pick up a hold for someone else, but you will need to bring their library card with you. Items can only be checked out & picked up using the library card that placed the hold.
Can you bring my items to my car?
When necessary, staff will deliver items to patrons who require special accommodations. Please share your need for special accommodations at the time you schedule your appointment.
I don’t have my library card with me. Can I still pick up my holds?
We will also accept a photo ID, like a driver’s license or a state-issued ID.
My library card is expired. Can I renew it?
Yes! If you get an emailed renewal notice, just reply to the email with a photo of your library card (barcode side) and a photo of a valid photo ID proof of residence, like your driver’s license.
I don’t remember my password. Can you help me?
You can reset your password online.