When your hold is ready to pick up, you should receive a notification from the Library. Depending on your preferences, the notification may be an email, text message, phone call, or card in the mail.
How do I check on my hold’s status?
The easiest way to check on your hold’s status is to log into your account, then navigate to your holds page. It’ll look something like this:
You will see the list of items you have on hold, as well as each item’s Status, Hold Position, Pickup Library, and Format. At the bottom of the list, you will see controls for changing your pickup location, canceling holds, and suspending/reactivating holds. There will also be a button for refreshing eContent, which will allow you to see your Overdrive/Libby holds as well.
There are several hold statuses. If an item’s status is Held, your item is ready. That means you can come into the Library and pick it up, or you can schedule a pickup appointment.
If an item’s status is anything other than Held, your hold is not ready, and you should not schedule a pickup appointment yet.
What do the other statuses mean? Fortunately, we have a chart for that:
|Active||Your hold has been placed in the queue. The hold has not yet been filled.|
|Pending||An item is available at a CAFE library but has not yet been sent to the pickup library.|
|Shipped||The item has been sent from another library but has not yet arrived at the pickup library.|
|Held||The item you requested is now available for you to pick up.|
|Inactive||Your hold has an activation date in the future. The activation date is the earliest date a hold could be filled. Usually, this is the date a hold has been placed, but you could change this if you did not want your item to arrive before a certain date. You will not lose your place in line if your hold is inactive.|
|Not Supplied||There are no items available to fill your hold.|
|Unclaimed||Your hold was not picked up and has expired. It will be canceled.|
|Canceled||Your hold has been canceled. See a librarian if you wish to reactivate this hold.|
You can also call the Library to check on your hold status. We would be happy to check on that for you, but we are limiting the number of people in the building, and we’re pretty busy picking and packing holds for curbside pickup. We may not be able to answer the phone right away, and it may take us a while, but if you leave us a message, we will get back to you as soon as we can.